Return Goods Authorization Request Form

Completion and submission of this information will allow Texas Furnace to determine the eligibility of the component of part for replacement warranty.  In order for Texas Furnace to process the information in a timely manner, please provide complete information.  Products must be warranted through a wholesale distributor that has an open account with Texas Furnace.  Once the information is received by Texas Furnace, a determination of eligibility for warranty will be made and if the product is eligible for warranty, a Return Authorization will be provided to the requesting wholesaler with shipping instructions.

Please provide the following wholesaler information   Company Name   Street Address   City, State, Zip Code   Phone Number   Fax Number   Email Address   Please provide the following installer information   Organization   Street Address   City, State, Zip Code   Phone Number   Fax Number   Email Address   Please provide the following home owner information   Name   Street Address   City, State, Zip Code   Phone Number   Email Address   Please provide the following information concerning the warranty item.   Damage to Item Leak in Finned Area Leak in Return Bend Leak in Manifold Leak in Distributor Defective Drain Pan Defective Component (Describe Below) Other (Describe Below)   Other Description   Date of Original Installation   Date of Component Failure   Old Model Number   Old Serial Number   Replacement Model Number   Replacement Serial Number