RETURNED GOOD AUTHORIZATION (RGA) PROCEDURE:

1. To receive warranty credit, an RGA form must be filled out completely.  A form that is not complete will be returned to the wholesaler.  Much of the required information can be satisfied by attaching the tag from the coil to the RGA form, which is recommended for coils only unless they are being returned new and unused.
2. FAX the RGA form to the attention Darrell or Curtis in the Warranty Department at 713-466-3648. You can also fill out the online RGA Form.
3. An RGA number will be fixed to the RGA along with instructions if the part is to be returned to Texas Furnace.  The RGA will then be faxed back to the wholesaler.  Texas Furnace’s general policy is that a coil or drain pan that leaks is not to be returned. 
4. The wholesaler should promptly return the part to Texas Furnace, if required, along with the tag from the coil.  Please make sure the RGA is securely attached to the warranty item being returned.  If the tag is lost credit cannot be issued.  Please mail to our P.O. Box to attention Josh.
5. If the item is not required to be returned, attach the RGA to the defective product and hold it for 30 days from the date of the RGA submittal.  After 30 days the item may be field scrapped.   

IMPORTANT NOTES:

1. A coil returned to a wholesaler that has restricted air flow due to the coil not being properly cleaned is not a warranty failure.
2. If expansion valve fails, Texas Furnace will not warrant the coil, only the expansion valve.
3. If drain pans are defective, Texas Furnace will not warrant the coil, only the drain pan.
4. Any new item returned to Texas Furnace must have prior approval through the use of a completed and approved RGA.
5. Any new and unused item returned for credit is subject to a 20% restocking fee.
6. Texas Furnace will not give credit for an in-warranty coil that is not replaced with an Texas Furnace coil.
7. Make sure the RGA form is filled out completely.  
8. All warranty products should be returned within 30 days of defect.
9. A return authorization number is required for all warranty parts and coils, or any items damaged or shipped in error with prior approval form Texas Furnace.  No credit will be issued for items returned without an authorization number and are not responsible for that item to be returned

Attention: You must agree to the terms in order to advance to the actual form.

Any questions may be referred to Joshua Brewer by phone, fax or email.

Phone: (713) 466-1504

Fax: (713) 466-3648

Email: joshuabrewer@allstyle.com.

Please review the applicable warranty Terms and Conditions before continuing:

Coil and Air Handler Warranty

Furnace Warranty

Condenser Warranty

Mini-Split Warranty

I Agree to the RGA warranty terms and procedures